Observations (Clones) – DANGER
I want to start with my most fascinating observation of the week, but part of me wants to start at the cause of the encounter. I’ll refrain from that otherwise…
ITIL Lifecycle
Information Technology Infrastructure Library (ITIL): Framework focusing on Design, Strategy, Transition, Operation, and Continual Service Improvement. ITSM: Information Technology Service Management. The set of activities required to deliver service to…